Privacy Notice – Website Enquiry, Information Order or Purchase
This privacy notice tells you about the information we collect from you when you submit an enquiry, order information or place an order via one of our websites. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who are we?
We are A McLay and Company Limited (McLays). Our main office of operation is Longwood Drive, Forest Farm, Cardiff, CF14 7ZB. You can contact us by post FAO Data Protection Officer at the above address or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.
What personal data do we collect?
When you submit an enquiry to us, we ask you for your name, your email address and a brief description of your enquiry.
When you order information from us either directly or having been linked to us by other parties, we ask you for your name, address, contact telephone number, email address. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
When you purchase products from us online, we ask you for your name, address, contact telephone number, email address. Payments are processed directly with PayPal on their website and we have no access to any card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
Why do we collect this information?
Enquiry - We will use your information to respond to your enquiry and hopefully to provide you with the information you need. We do this in order to take steps at your request.
Information - We will use your information to respond to your order of information. We do this in order to take steps at your request.
Order – We will use your information provided as both content and for shipping to complete the order you placed. We do this both to fulfil a contract and in order to take steps at your request.
IP Information – We gather IP information under legitimate interests for cyber-security purposes. `
What do we do with your information and how long do we keep it for?
When you submit an enquiry via one of our websites
When you submit an enquiry via our website, we ask you for your simple information name, contact telephone number and email address.
We use this information to respond to your query, including providing you with any requested information. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information to you.
Your enquiry generates an email in to our business and is not stored elsewhere or processed in any other way.
We do not use the information you provide to make any automated decisions that might affect you.
We keep enquiry emails for up to one year after which they are deleted.
When you order information from one of our websites
McLays provide services to third party organisations to enable information to be ordered by their website visitors e.g. university prospectus etc. In these instances the visitor is linked across to a McLays website page. When you order information from such linked sites online, we ask you for your name, address, contact telephone number, email address. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We will use your information to process your information order and to send you your products. We provide the information you input back to the originating organisation to enable them to follow up your enquiry. Please refer to their website and privacy notices and policies in relation to how your information is handled.
We require this information in order to process your order and deliver the information requested. We record your IP address under legitimate interests for cyber-security purposes.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your order information for no more than seven days at which point it is deleted.
When you purchase a product from one of our websites
When you purchase products from us online, we ask you for your name, address, contact telephone number, email address. Payments are processed directly with PayPal on their website and we have no access to any card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We will use your information to process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase if required.
We require this information in order to process your order and deliver your products. We record your IP address under legitimate interests for cyber-security purposes.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your order information for thirty days at which point it is deleted.
Your rights over your information
By law, you can ask us what information we hold about you, you can see it, and you can ask us to correct it if it is inaccurate.
You can also ask for it to be erased and you can ask for us to give you a copy of the information.
You can also ask us to stop using your information at any time, either by clicking the unsubscribe link at the end of any email communication, or by emailing or writing to us using the contact details above.
Your right to complain
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
